EFFECTIVE DATE: 1 NOVEMBER 2025

This website is owned and operated by Fuel 2 Perform (F2P), a company registered in South Africa with its registered office at [Insert Address], South Africa (“Fuel 2 Perform,” “F2P,” “we,” “us,” or “our”).

This Privacy Policy explains how Fuel 2 Perform collects, uses, shares, and protects your personal information through our digital platforms – including our website, mobile applications, and related services.
By using our website or any of our Services, you agree to the terms of this Privacy Policy. If you have any questions, please contact us at [Insert Privacy Email Address].

WHAT INFORMATION DO WE COLLECT?
We collect both information that you voluntarily provide to us and data automatically collected through your device or browser. If you choose not to provide certain information, we may be unable to offer some Services.
1. Information You Provide
We collect personal information that identifies you or can be used to identify you, such as:

• Full name
• Email address and contact number
• Delivery and billing addresses
• Payment information (where applicable)
• Account details (username and password)
• Purchase history
• Event registrations or giveaway entries
• Product enquiries or service requests

You may provide this information when you:

• Create an account on our website
• Place an order
• Enter a competition or giveaway
• Subscribe to our newsletter
• Contact us via email or contact form
• Participate in promotions, surveys, or marketing events

2. Information Collected Automatically
   When you interact with our website, we automatically collect certain technical data, including:
   
   

• Your IP address
• Device type and operating system
• Browser type
• Pages visited and time spent on the Site
• Referring website or advertisement
• General location (based on IP address)

We use cookies and similar technologies to enhance your experience and analyse website performance. You can disable cookies in your browser settings, but some website functions may not work correctly.

HOW WE USE YOUR PERSONAL INFORMATION
We use the information we collect to provide and improve our Services, communicate with you, and comply with legal obligations.
We may use your Personal Information for the following purposes:

• To process your orders, payments, and deliveries.
• To communicate order updates and respond to customer queries.
• To send you marketing communications, promotions, and product news (only if you have opted in).
• To manage your account and preferences.
• To provide personalised product recommendations or service notifications.
• To analyse usage trends and improve our products and website experience.
• To detect, prevent, and address technical or security issues.
• To comply with applicable legal, regulatory, and tax requirements.

We only use your information for the purposes described above and retain it for as long as necessary to fulfil those purposes.

WHO WE SHARE YOUR INFORMATION WITH
We respect your privacy and only share your Personal Information when necessary:

• Service Providers: We use trusted third-party providers for website hosting, payment processing, order fulfilment, marketing, and data analytics. These providers may access your information only to perform their duties and are required to protect it.
• Affiliates and Partners: We may share data with affiliated businesses or promotional partners solely for the purposes of prize fulfilment or service delivery.
• Legal Requirements: We may disclose information if required by law, court order, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred as part of that transaction.

We will never sell your personal information to third parties for direct marketing purposes.

THIRD-PARTY LINKS AND SERVICES
Our website may contain links to third-party sites (such as social media or partner platforms). Fuel 2 Perform is not responsible for the privacy practices or content of these sites. We recommend reviewing their privacy policies before interacting with them.
We may also integrate tools such as Google Analytics to collect statistical data about user behaviour. You can opt out of Google Analytics by using Google’s opt-out tool: https://tools.google.com/dlpage/gaoptout

COOKIES
We use cookies to enhance user experience, analyse site traffic, and provide relevant content. You can modify your cookie preferences in your browser settings. For more information, refer to our Cookie Policy (if available).

CHILDREN’S PRIVACY
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect or process information from minors. If you believe a minor has provided us with personal information, please contact us to have it deleted.

TRANSFER AND STORAGE OF PERSONAL INFORMATION
Fuel 2 Perform is based in South Africa. Your personal information may be stored or processed in South Africa or other countries where our service providers operate. We ensure that any international data transfers comply with applicable privacy laws and that adequate protection is provided.
We retain your personal data for as long as you have an account or active relationship with us. Once you delete your account or opt out of our services, your data will only be kept as long as necessary for legal or legitimate business reasons.
You may request deletion of your personal data by contacting [Insert Privacy Email Address].

SECURITY MEASURES
We take reasonable technical and organisational measures to protect your information from unauthorised access, misuse, or loss.
These include:

• Secure Socket Layer (SSL) encryption on our website
• Restricted access to personal data
• Regular data security assessments

However, please note that no online platform can guarantee absolute security. You use the Site at your own risk, and we encourage you to use strong passwords and log out after use.

YOUR RIGHTS UNDER POPIA (AND GDPR IF APPLICABLE)
You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or outdated information.
• Deletion: Request deletion of your personal information, subject to legal exceptions.
• Restriction: Request that we limit processing of your data under certain conditions.
• Objection: Object to processing for direct marketing or legitimate interest purposes.
• Withdraw Consent: Withdraw consent at any time for processing activities that rely on consent.

To exercise any of these rights, please contact [Insert Privacy Email Address].
If you believe your personal information has been misused, you may lodge a complaint with the Information Regulator (South Africa) at:
Information Regulator (South Africa)
8 van Broekhuizen. Groenvlei, Paarl
Email: info@f2p.co.za

CHANGES TO THIS POLICY
Fuel 2 Perform may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on this page with a revised effective date. Please check back periodically to stay informed.

CONTACT INFORMATION
For any questions, requests, or concerns about this Privacy Policy or our data practices, please contact:

• Email: info@f2p.co.za
• Website: [Insert Website URL]
• Address: 8 van Broekhuizen. Groenvlei, Paarl, South Africa

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